"It definitely reignited just a sense of why I do the job, and my love for the job," said 911 operator Alyssa Eichholtz Abigail Adams is a Human Interest Writer-Reporter for PEOPLE. A 911 operator ...

The proud dad said the 911 dispatcher "gave me the confidence I didn’t know I had" Sam Gillette is a Staff Writer on the Human Interest team at PEOPLE. She first joined PEOPLE in 2016. Getty When ...

HOUSTON -- A former 911 operator has been sentenced to community service and 18 months probation for hanging up on emergency calls. According to authorities, 44-year-old Crenshanda Williams ...

When you dial 911, every word you say matters. The line is designed to connect you with help in life-threatening situations, yet a staggering amount of calls aren't emergencies at all. In some cities, ...

ST. LOUIS (KMOV/Gray News) - A 911 dispatcher new to the job is being recognized for helping a woman deliver her baby safely at home. Ashley Purcell was only a few weeks into her training program when ...

You encounter someone collapsed on the sidewalk and quickly dial 911. Whether or not the operator instructs you on how to deliver cardiopulmonary resuscitation could mean life or death, especially if ...

Electric Medic continues the hilarity of imagining how a Gen Z 911 operator would handle emergency calls.

911 operators ask too many questions. 911 operators are indifferent. 911 operators just need to send help now. Those are some of the misconceptions people have about dispatchers who respond to ...

YEAH, LORI AND JERRY, STATE POLICE ARE CONDUCTING THEIR OWN INDEPENDENT INVESTIGATION OF WHAT OCCURRED. BUT TODAY, DAUPHIN COUNTY TELLING US THAT A911 DISPATCHER SHOULD HAVE ESCALATED A PHONE CALL ...

SPOKANE, Wash. -- People across the Inland Northwest are reacting to the recently released 911 call from the 2022 University of Idaho murders case. The 911 call made by the victims' friends and ...