OpenScape has been the brand associated with Siemens' market-defining unified communications solutions for over 5 years. With an announcement today, that brand gets extended to the company's contact ...
Automatic call distribution systems are frequently used in the telephony industry. They will generally be used in contact centers expecting high volumes of inbound calls. They are automated systems ...
Some deals are just too good to be true and contact center promotions are no exception. Companies struggle figuring out the true costs behind confusing cloud promotions, long-term contracts, add-on ...
New York, USA, Jan. 31, 2022 (GLOBE NEWSWIRE) -- Market Overview: According to a comprehensive research report by Market Research Future (MRFR), “Cloud Based Contact Center Market information by ...
Labor is the single biggest expense facing any contact center — which is why getting the right number of agents in place to answer incoming calls, place outbound calls, respond to emails, and handle ...
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