Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which ...

Big Data and Analytics Cloud AWS Boosts AI for Connect Contact Center Product Amazon Connect initially disrupted with a pay-per-use price model but is now flexing its artificial intelligence muscles.

In 2020, the cloud giant launched two Amazon CloudFront Edge locations in Auckland, expanding to include both an AWS Direct Connect location and a Local Zone in 2023. In 2023, AWS signed a wind PPA in ...

Not all Internet connections are equal and for AWS customers who demand the highest level of reliability, security, and consistent performance there is AWS Direct Connect. Direct Connect ...