Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which ...

Big Data and Analytics Cloud AWS Boosts AI for Connect Contact Center Product Amazon Connect initially disrupted with a pay-per-use price model but is now flexing its artificial intelligence muscles.

Not all Internet connections are equal and for AWS customers who demand the highest level of reliability, security, and consistent performance there is AWS Direct Connect. Direct Connect ...

Amazon Web Services (AWS) has launched a new cloud region in New Zealand. Dubbed the AWS Asia Pacific (New Zealand) Region, ...

AWS introduced Amazon Connect, its customer service-oriented product, some years ago, putting it smack dab in the middle of enterprise applications. It also places the company in the position of ...

AWS Direct Connect (also called Peering) is a capability that connects on-premise infrastructure to AWS through a dedicated connection. This provides AWS customers with additional privacy and ...

Amazon Web Services (AWS) has officially launched its Asia Pacific (New Zealand) Region, giving local businesses and government agencies the ability to run work ...

The National Australia Bank (NAB) has announced the migration of its NAB Connect platform to the Amazon Web Services (AWS) cloud. NAB Connect is touted by the red and black bank as a solution for ...