PolyAI helps casinos, banks and medical companies field and answer calls from customers using artificial intelligence and is now valued at over $750 million.

Microsoft and caller ID company Truecaller have announced their collaboration to develop a system that lets users create an AI version of themselves to answer their calls. In this partnership, ...

Truecaller’s AI Assistant offers features like automatic call answering, message taking, and spam detection. Users can now train the AI Assistant to answer calls using a digital clone of their voice.

Many companies are moving beyond rigid, scripted chatbots toward more natural customer interactions. A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into ...

WhatsApp says it’s making “voicemails a thing of the past” by introducing a new feature that pretty much works like voicemail ...

Not long ago, I helped a regional dental network shift from a conventional outsourced call center model to a fully AI-backed voice routing system. They were dropping 22% of inbound appointment ...

Google's Material 3 design changes have drawn mixed reactions. The update introduced larger rounded buttons for accessibility and a standardized gesture system across apps. These things were meant to ...

Ireland is experiencing a significant rise in scam calls that appear to be coming from the UK, according to ComReg ...

The police urge everyone not to say anything, even ‘’Hello,’’ when answering calls from unknown numbers because it’s the ...

Over the past decade, restaurant reservation technology has largely been defined by incremental improvements to digital booking interfaces and marketplace reach. Phone calls, while still a major ...

Forbes contributors publish independent expert analyses and insights. Zak Doffman writes about security, surveillance and privacy. Yes, Liquid Glass is cool. But while the iPhone ecosystem focused on ...