What Is the Best Dialer for My Call Center? Your email has been sent Learn about five types of call center dialers, including the benefits and drawbacks of each solution. Discover the ideal dialing ...

Predictive dialing can be an asset for a call center and call center agents. We cover the definitions and key components. A predictive dialer empowers call centers to ensure their agents are effective ...

The main tradeoff between a predictive dialer vs progressive dialer is speed vs control. Learn about both and and how they compare. Before choosing between a predictive dialer and a progressive one ...

Predictive dialing software has found growing acceptance among large numbers of call centers that can't afford the more traditional proprietary hardware dialing systems. Many of these software dialers ...

The predictive dialer software market is expanding as contact centers adopt automated dialing to improve real-time customer engagement, eliminate manual calling, and boost agent productivity through ...

Outbound call centers typically run multiple campaigns for a variety of clients. The services vary. They may be doing cold calling to generate more leads. They can be following up and providing news ...

An automatic telephone dialing system that dials from a list of numbers and turns the call over to an agent when a human responds. It increases productivity in a call center, because the agents can ...

Aspect Software has released the Aspect Unison Predictive Dialer 7.1, their latest outbound call center update. The new version has some improved system maintenance features and expanded security ...

LiveVox, a provider of cloud contact center solutions, today announced the availability of a cloud predictive dialer with virtually unlimited line capacity for telesales call centers. The patented ...

The technology used to reach out to customers is undergoing a digital channel transformation, similar to the ongoing evolution from voice-only to digital-first inbound contact center interactions.

DULLES, Va.--(BUSINESS WIRE)--SER Solutions, Inc., the leading provider of call management solutions, today announced a new contract with International Community Marketing (ICM) in Florida for two new ...

Historically, call center managers struggled to identify for the best time to initiate a new dialing attempt while an agent was still occupied such that the next successful connection came as close as ...