Scammers often pretend to be Internal Revenue Service (IRS) agents, which is successful due to most people's fear of tax-related trouble. However, the IRS never starts a case with a phone call. It ...

People who call the Internal Revenue Service — and get through — generally get "prompt, courteous and professional assistance" from IRS employees, according to a new report. The report, from the ...

The IRS should be more transparent in communicating its telephone service metrics by including in the metrics more phone lines that taxpayers call and by covering the entire fiscal year and not just ...

Millions of taxpayers are unable to get through to live help through the Internal Revenue Service's toll-free phone lines, even when the IRS claims its average wait times are only about three minutes, ...

How to talk to a real person at the IRS How to make an appointment at an IRS office What to do before you meet with the IRS The recent layoffs of federal workers and office closures may mean longer ...

WASHINGTON (AP) – The IRS’ overloaded phone system hung up on more than 8 million taxpayers this filing season as the agency cut millions of dollars from taxpayer services to help pay to enforce ...

As the April 15 tax filing deadline fast approaches, fewer Americans have filed their federal taxes, and more have requested extensions, at this point in the filing season compared to last year, ...