Any call center manager knows that the profitability of their company can be greatly impacted by under- and over-staffing in the call center. If your forecasting or scheduling system is not ...
Dubai-UAE, 19 October 2004-CTI Data Solutions (Part of the CTI Group Holdings), an innovator of enterprise-wide software engines and systems in the information technology industry, has announced that ...
DULLES, Va.--(BUSINESS WIRE)--SER Solutions, Inc., the leading provider of call management solutions, today announced a new contract with International Community Marketing (ICM) in Florida for two new ...
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