Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Video call software has never been more popular. Zoom is the clear winner of 2020, with its brand recognition jumping 34% across last year, but a handful of other brands also picked up momentum, from ...

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When you think Canon, you might think cameras, scanners, printers and such. At CES this year, the company did a stride toward the softer side of tech, taking a broader view of what imaging means.