Facing closer government scrutiny and pressure to reduce costs, social security agency Centrelink is moving to boost the way mission-critical internal reports and information are provided to its users ...

National welfare agency Centrelink has launched a new speaking feature on its Web site for the visually impaired. The ReadSpeaker feature, developed by VoiceCorp International, allows users to stream ...

The sheer size and breadth of Centrelink's operations has always meant project management there is a Herculean effort. Taking a new approach to its people and project scheduling has improved the ...

The ongoing furore over Centrelink’s automated debt recovery program has highlighted a perfect storm of poor and worsening service delivery in the federal government’s premier service delivery agency.

Centrelink’s new automated data-matching system is a source of ongoing controversy. It has resulted in a significant increase in the number of current and former welfare recipients assessed as having ...