The sheer size and breadth of Centrelink's operations has always meant project management there is a Herculean effort. Taking a new approach to its people and project scheduling has improved the ...

Centrelink has a problem with its automated debt-collection system. His name is Daniel Angus, and he's "one pissed off data nerd." Claire Reilly was a video host, journalist and producer covering all ...

The ongoing furore over Centrelink’s automated debt recovery program has highlighted a perfect storm of poor and worsening service delivery in the federal government’s premier service delivery agency.

The federal government has published its response to a report prepared by a committee looking into Centrelink's compliance program, the automation of which was colloquially known as robo-debt, ...

Centrelink’s new automated data-matching system is a source of ongoing controversy. It has resulted in a significant increase in the number of current and former welfare recipients assessed as having ...