Figure 1. Medical device companies exhibit varying responses to ideal complaint closure time. Strong management support can ensure that closure time is as efficient as possible. However, complaint ...

New rules requiring law firms to give clients a timeline for resolving complaints they have made, and provide regular updates, have been proposed by the SRA.

SRA consults on new complaints handling rules for solicitors and firms, working with the Legal Services Board, as complaints hit a record 41,000.

Customer loyalty can be elusive, but it is imperative to running a successful business. In today’s hyper-digital world, there are myriad online forums that welcome venting and complaining. With the ...

The NHS still has a long way to go to improve the way it handles complaints, although there are signs of improvement, a survey suggests. The NHS has been heavily criticised over its complaints system ...

Since the lockdown began in March, the work of nurses and other frontline staff has never been more critical. As a nurse, I know that what you do is important and really makes a difference to the ...

The US Food and Drug Administration (FDA) recently warned a distributor and medical device maker for marketing continuous positive airway pressure (CPAP) machines and related software for treating ...

UK telecoms companies have demonstrated a significant improvement in their complaint handling, according to a new report from the industry regulator, Ofcom. The research compares customer service ...

Richard Blakeway, the housing ombudsman, discusses the lessons to the learned from the tenant satisfaction measures, the ombudsman’s annual review and the first monitoring report on the statutory ...

Energy regulator Ofgem has ordered 11 of the UK's biggest suppliers to improve how they deal with complaints. The regulator said it had "compliance cases" open against four companies over customer ...