Figure 1. Medical device companies exhibit varying responses to ideal complaint closure time. Strong management support can ensure that closure time is as efficient as possible. However, complaint ...

It is important to understand that customers who take the time to complain and give feedback to companies about their products, services or experiences are providing them with an extremely valuable ...

The independent review into complaints handling procedures commissioned by the ABC Board has endorsed the national broadcaster’s record in handling complaints and made recommendations to strengthen ...

The ABC Ombudsman’s Office is independent of content making areas and can assess, investigate, and review complaints made about ABC content.

The challenges of ineffective quality monitoring of complaints, investigations and adverse event reporting can lead to patient harm or death, product withdrawal, and negative financial and brand ...

Healthwatch England's survey suggests people are unsure who to complain to The complaints system for the NHS in England is "hopelessly complicated" and needs an overhaul, according to the patients' ...

Energy regulator Ofgem has ordered 11 of the UK's biggest suppliers to improve how they deal with complaints. The regulator said it had "compliance cases" open against four companies over customer ...

The Communications Regulatory Authority (CRA) hosted a workshop with local and international postal Service Providers to discuss the "Regulatory Complaints Handling Process". Approximately 50 ...

ABC self-regulation has dual aims: accountability and continuous quality improvement. Good complaints handling is a necessary and important element of effective self-regulation. But it is only one ...

The complaints system for the NHS in England is "hopelessly complicated" and needs an overhaul, according to the patients' watchdog. Healthwatch England says more than 70 organisations are involved in ...