Figure 1. Medical device companies exhibit varying responses to ideal complaint closure time. Strong management support can ensure that closure time is as efficient as possible. However, complaint ...

The Insurance Regulatory Commission of Sri Lanka (IRCSL), in line with its regulatory obligations, is committed to ensure that policyholders are provided with required information regarding complaints ...

Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...

A well-written procedure documenting the complaint management process, including the creation of a complaint form, is required by the QSR. By Bob Mehta I have always experienced great difficulty in ...

Where should housing providers start to ensure they are ready to meet increased data governance? Ben Pumphrey, head of data governance at Anthony Collins, explains #UKhousing As the UK rolls out the ...

Synthes has not had the best couple of weeks. The company, which is facing legal action from families whose loved ones died after receiving a Synthes bone cement product, is facing other ...

South African consumers are generally not happy with the complaint-handling processes of financial services providers, nor are they sufficiently aware of how to lodge complaints. This is according to ...

1.1. The procedure below sets out how the University responds to complaints relating to personal data. 1.2. The University of Bristol (“The University”) aims to comply with its obligations under ...