Professional certifications are pivotal for customer service and contact center professionals aiming to enhance their expertise, credibility and career prospects. From frontline customer service ...

White-glove service means the best of the best. It comes from 20th-century films when supervisors put on white gloves to see if housekeeping had cleaned appropriately. Not a speck of dust could appear ...

Today’s consumer expects a tailored customer experience (CX). They seek always-on, personalized service on every channel where they engage with the brands — even as these brands struggle to balance ...

STAMFORD, Conn.--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched research studies examining contact center ...

Amazon.com is getting into the contact center service business with Tuesday's announcement that it will make its contact center service technology available to other businesses. Amazon said the new ...

Struggling to decide between answering services vs call center services? Check out our in-depth guide to learn which one’s right for your business. Answering services and call center services both ...

***Only Provider Positioned as Leader, Combining Enterprise Scale with High, Authentic, Customer Satisfaction *** ...

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is changing. Research and Markets has released its 2025 Contact Center as a Service ...

The cloud contact center company Ujet Inc. said today it has closed on a $76 million late-stage round of funding, earmarking the money to accelerate its deployment of generative artificial ...

Dublin, July 10, 2025 (GLOBE NEWSWIRE) -- The "2025 Contact Center as a Service Worldwide Market Share Report" report has been added to ResearchAndMarkets.com's offering. This report is the foremost ...