Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. Since the digital revolution, content moderation has typically ...
Irina Raicu is the director of the Internet Ethics program at the Markkula Center for Applied Ethics at Santa Clara University. Views are her own. On the first Friday in February, the High Tech Law ...
Leading platforms have strengthened content governance through oversight mechanisms, youth safety initiatives and AI ...
Content moderation is defined as “the practice of monitoring user-generated content and approving (or removing) it based on company policy and guidelines.” According to data from the Transparency ...
Content moderation is changing the way we speak to each other, for better or worse. On TikTok, we say "le dollar bean" instead of "lesbian" because of a perceived ban on the word; we refer to suicide ...
Note: This post and all affiliated content are part of AEI’s Online Speech Project. To learn more about the project, click here. These approaches are largely top down; that is, a platform or the ...
Content moderation is eating the world. Platforms’ rule-sets are exploding, their services are peppered with labels, and tens of thousands of users are given the boot in regular fell swoops. No ...
In an effort to help its own moderators out, Discord has developed a new automated content moderation tool. Content moderation can be an exhausting, burnout-inducing task that requires community ...
The humans are tagging in. YouTube is re-assigning the work of content moderation to more actual humans, Neal Mohan, YouTube’s chief product officer, told the Financial Times. At the start of the ...
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