“You are the same today as you’ll be in five years except for two things: the books you read and the people you meet,” wrote author and speaker Charlie ‘Tremendous’ Jones. There is no faster path to ...

Opinions expressed by Entrepreneur contributors are their own. You owe quite a bit to your brand-loyal, long-term buyers. Without their repeat business, you’d have no dependable source of income. So, ...

HVAC Customer Service Handbook: How to Stay Cool When Customers Get Hot is a book to help HVAC contracting companies' dispatchers, service techs, and management with customer service situations.

From time to time, in my work as a customer service consultant, I run into company leaders who wake up on a random weekday morning, suddenly and unstoppably gung ho on improving customer service ...

Great customer service has the potential to build customer engagement and loyalty by providing your business with a way to make an emotional connection with its customers. By accomplishing this, your ...

Instead of pointing out what to do to improve your customer service (my usual mode of operations as a customer service consultant), today I’m going to point out the actions and mindsets that, if ...

I’ve been digging into customer service books over the past couple years, and it never ceases to amaze me how many companies just don’t get customer service right. And just how easy it is to get right ...

Ask executives from any company that has achieved consistent improvements in customer service and they will tell you that they could not have done it without putting in place a comprehensive and ...

After asking his satellite company to change his TV service from wired to wireless, Scott M. Broetzmann spent months trying to get the job done. First, technicians failed to show up for scheduled ...