PHILADELPHIA--(BUSINESS WIRE)--Comcast and Connect Direct, a subsidiary of Communication Service for the Deaf (CSD), today launched customer service support via American Sign Language (ASL) for ...

Springfield - Recent graduates of the fast track customer service certificate training program at Springfield Technical Community College. The program once again will be offered at STCC. Classes begin ...

Building an effective customer service program starts with the attitudes of your customer service representatives. Customers are more likely to respond in a positive way when your customer service ...

A company's customer service department is often the first (and sometimes the only) personal contact a customer will have with a business. This point of contact establishes your business image in the ...

United Airlines passengers can now get contact-free help at certain airports. On Tuesday, the airline announced that it has launched “Agent on Demand,” a virtual customer service program that’s ...

When organizations take stock of which practices do the most to boost or protect the bottom line, customer loyalty programs should be near the top of the list. Industry logic says that it typically ...

Dennis L. Rubin takes a look at the future of fire department customer service programs. By all indications, fire department-based "customer service" programs are on the rise across the nation. It ...

As the economy slowly begins to recover, the world looks different from before. Investors, businesses and job seekers are sorting through who's rebuilding, who's crumbling and who stood fast against ...

CCC (Copyright Clearance Center), a pioneer in voluntary collective licensing, announced today it has been named a winner for Customer Service Department of the Year in the 13 (th) annual Best in Biz ...

REDSTONE ARSENAL, Ala. -- There's one Army slogan that Garrison deputy commander Curtis Clark would like Garrison employees to put to work every day. That slogan' Be all you can be. It's his favorite ...