Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

Customer satisfaction with U.S. federal government services jumped 2.9% to a score of 68.2 out of 100 this year, according to the American Customer Satisfaction Index Federal Government Report 2023.

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. According to Capterra, a division of Gartner, in the past ...

78% of customers rate their Muni experience as “excellent” or “good.” That’s a six-point jump from our 2024 survey. Customers ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

Customer service satisfaction among car owners failed to improve year-over-year for the first time in nearly 30 years, according to a new report from J.D. Power. The analytics company's annual U.S.

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...

Customer experience breakdowns rarely originate at the touchpoint—they stem from executive decisions made months earlier in ...

CableTV.com survey finds a tie for highest overall satisfaction and highlights category leaders for content, user ...

Firelands Electric Cooperative ranks among the top energy utilities in the country when it comes to customer satisfaction, according to a news release. “Firelands Electric Cooperative is honored to ...