Using STAR helps you tell a clear, concise, and impactful story about your skills and experiences. It’s a great tool to ...

Employees who deal directly with customers are a company's public face. Their behavior and actions directly impact the image of a company and shape how the public sees a business. To make sure you are ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Despite the fact that customer service jobs often involve selling and sales jobs often involve service, interviews are typically unique to each position. Sales job interviews tend to emphasize the ...

Customer interviews are responsible for guiding today’s best products. It is much easier to build an execution plan based on customer insights rather than guesses of what the customer needs and will ...

So, you’ve got an interview for a call center job, but maybe you’re thinking, ‘I’ve never worked in a call center before, ...