It has been observed that conflicts with the default program settings in Windows can cause plain white icons to be displayed on your ‘.docx‘ files.As such, you may not see any Microsoft Word icon.

Click on the name on the DOCX file to open and view it. If you wish to edit the document online, click "Edit in Browser." Click the disc icon to save any changes you make.

Change the .doc or .docx file extension in your documents name to .exe and press enter. ... You can do this for multiple documents by dragging a file into its respective program icon on the taskbar.