Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More At its Ignite developers event today, Microsoft announced the addition of ...

Catapult today announced the launch of Slingshot for Sales and Slingshot for Customer Service, expanding its Slingshot offering into Dynamics 365 CE packaged implementations. The new packages are ...

Microsoft has announced that its Customer Service Insights service now supports 39 more languages. With two more coming soon, and English already supported, this brings the total number up to 42.

SAN FRANCISCO--(BUSINESS WIRE)--SightCall, a global leader of augmented reality (AR)-powered visual assistance, today announced its new product integration with Microsoft Dynamics 365, combining ...

Microsoft has included Facebook Messenger as an expansive and configurable option for service teams that want to offer support to their customers through Dynamics 365 Customer Service. In October, ...

It's October 1, which means it's time for Microsoft's Dynamics 365 and Power Platform 2020 Wave 2 features to begin rolling out. Microsoft also is using the Wave 2 rollout kick-off to announce a few ...

As companies look to derive more benefits from their Voice of the Customer programs, Microsoft plans numerous updates to Dynamics 365 Customer Voice. As companies look to derive more benefits from ...

Since 2000, Moneris Solutions Corporation (‘Moneris’) has been offering businesses industry-leading payment solutions that make doing business easy, but a legacy ticketing system was hindering support ...

Microsoft is expanding its Dynamics 365 ERP/CRM portfolio with more apps in the human capital management (HCM) space. Microsoft introduced its first dedicated HCM application in April, called Dynamics ...

Microsoft Dynamics 365 is a comprehensive customer relationship management (CRM) solution packed with advanced features enhanced by AI capabilities. It offers a robust set of tools to help businesses ...

Enables clients to leverage full capabilities of Microsoft Digital Contact Center Platform TTEC Digital's WFM Adapter makes it easier for clients to leverage the full capabilities of Microsoft DCCP, ...