Dynamics — Microsoft’s combination customer relationship management and enterprise resource planning platform for sales, service, project management and operations — isn’t just for large organizations ...

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE business (Nasdaq: NICE), today announced that companies can now integrate Microsoft Teams and Microsoft Dynamics 365 Customer Service with NICE ...

Microsoft this week announced Microsoft Teams and Dynamics 365 improvements designed to help retailers. The improvements enable improved communications with so-called "front-line workers" in retail ...

Microsoft 365 Copilot early access testers can try it out now before a broader rollout. Microsoft 365 Copilot early access testers can try it out now before a broader rollout. is a senior editor and ...

Drift, the Conversation Cloud company, has become a Microsoft independent software vendor (ISV) partner to further unlock the power of conversational marketing and sales. Drift's integrations with ...

This week, the Microsoft 365 Roadmap shows that Teams will add some chat improvements for its Town Hall feature and more. We missed a week of updates to the Microsoft 365 Roadmap website last weekend.

At Microsoft's signature event this past week, collaboration priorities like improving workflow and communications came to the forefront. Here are the collaboration announcements that showed Microsoft ...