When outside training consultants assess ERP implementations already in progress, they act very much like doctors. First they ask the patients (in this case the CIO, project teams, HR and training ...

ERP software users were most satisfied with vendors’ accounting, financial, and procurement management features – and most dissatisfied with the availability and quality of training.

ERP manages a company’s internal operations while CRM integrates all of the organization’s interactions with external clients ...

Artisan Hardwood Floors’ purchase of SAP’s BusinessOne ERP software in late 2007 wasn’t anything that triggered a gushing press release from SAP’s PR staff.