You have to take action to make customer feedback meaningful, and it starts with closed-loop follow-up. As practitioners, we are getting much better at making customer feedback operational. But as we ...

Recently, a group of elementary students from Henry County Schools, near Atlanta, engaged “community experts” in a round of feedback conversations while working on an authentic task. The driving ...

Henry County Schools, GA has embarked on a journey to study how feedback can encourage a culture of “learning conversation” in the classroom. For the past two years, teachers in Henry County have ...

When Tom Wolfe, the renowned American writer, died recently, Scott Kelly, the celebrated astronaut, wrote his obituary for TIME magazine. At first, it struck me as a strange choice. But it quickly ...

On a crisp winter morning in Kitty Hawk, North Carolina, Wilbur and Orville Wright made history when they achieved the first powered flight. With Orville behind the stick, the plane traveled nearly ...

I’ve long thought that much of the world can be explained by feedback loops. Why are small companies nimbler than large ones? Why are private companies generally more efficient than governments?