Aspect Communications has let it be known it's getting out of the hardware business. To that end, the company is offering, for the first time, a software-only package with the release of Customer Self ...

What kind of work should your customer support operation focus on? The way to answer this question is to think about when support reps are most helpful to customers. Support reps are most productive ...

With armies of people now working from home because of the COVID-19 pandemic, organizations everywhere are scrambling for business software that supports videoconferencing, remote team collaboration, ...