According to the company, the tutorials are based on the questions the Geek Squad most often hear from “civilians.” Each is accompanied by a PDF guide that can be downloaded for off-line reference.

Once relegated to computer repair, Geek Squad agents have morphed into the all things Best Buy. They install GPS devices on cars. They lead in-store smartphone tutorials for customers. They advise ...

Amazon is quietly rolling out its own Geek Squad to set up gadgets in your home The new service is aimed at educating customers about “the smart home” — and, naturally, about Alexa.

In an odd move aimed to rival Best Buy 's Geek Squad, Wal-Mart has announced plans to offer its own form of tech support for shoppers.