First integrations include conversational AI leaders Cognigy and Google Cloud's Dialogflow, speeding enterprise IT development time from months to hours Newest capability of Bandwidth Maestro, the ...

"Gartner says by the end of 2026, organizations without AI-ready data will see over 60% of their AI projects collapse and get ...

When it comes to customer service and customer experience (CX), the emergence of AI has made quite an impact in the contact center. That’s true whether it’s through AI-driven analytics, the ...

To better understand how things are changing in the customer service and experience space, I spend quite a bit of time speaking with technology vendors. One of my most recent chats was with Olivier ...

The company launched the Agent Operations Center on Dec. 9, positioning it as the first unified command hub for managing both ...

Many companies are moving beyond rigid, scripted chatbots toward more natural customer interactions. A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into ...

‘Google is investing in the next generation of AI innovation in Arkansas and across the country,’ says Google President Ruth Porat regarding its new $4 billion data center investment. Google is ...

There have never been more options for things to buy. Google is betting AI is how shoppers will make decisions. There have never been more options for things to buy. Google is betting AI is how ...