A smart digital assistant that “learns” about personnel issues plus a business-oriented toolset add up to a more personalized environment for both employees and HR managers.

It’s an exciting time, but HR and IT service teams today are faced with a dilemma: While AI promises to bring real changes, hype, abundance, and regulatory challenges are clouding the landscape.

HR departments juggle a wide range of priorities — from compliance to career-development and everything in between — often approaching this workload in one of two ways: tactical or strategic.

“Many HR departments still see their primary function as administrative, using spreadsheets to collect employee data and this is what executives are expected to use when they try to match the ...