The Internal Revenue Service headquarters in Washington, D.C. The Internal Revenue Service made progress on its customer service and systems last year, but it's still facing challenges with processing ...
The Improving IRS Customer Service Act would expand information regarding refunds available to taxpayers online. The legislation would also require the IRS to inform ...
The IRS on Friday unveiled a new Taxpayer Experience Office as part of a long-term plan to improve customer service issues. The office will focus on "all aspects of taxpayer transactions," working ...
The IRS used to boast that taxpayer calls would be answered within 3 minutes. That is no longer true. Take it from me.
A bipartisan pair of lawmakers, Sen. Bill Cassidy, R-Louisiana, and Mark Warner, D-Virginia, introduced legislation supported by the American Institute of CPAs to improve customer service at the ...
Say what you will about how the government spends your taxes: at least the Internal Revenue Service (IRS) isn’t splurging on the latest in high tech. That is, unless you count technology that’s half a ...
The Internal Revenue Service (IRS) answered a smaller share of taxpayer calls and kept taxpayers on hold longer last year than in other recent years, according to a new report. The IRS was only able ...
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