ITIL (Information Technology Infrastructure Library) is a process-based best-practice framework for supporting and delivering IT services.

However, the right IT systems can make or break an operation and so ITIL (Information Technology Infrastructure Library), in particular, is an acronym that you definitely need to learn.

I described how we rely on our Information Technology Infrastructure Library (ITIL)-based Service Management Center (SMC) to coordinate daily operational issues across our organization.

ITIL isn't just for large organizations anymore. Smaller companies can implement the IT Infrastructure Library set of best practices and processes and get value from their information systems. IT ...

The Information Technology Infrastructure Library (ITIL) is the de facto standard in IT service management worldwide, defines capacity management as “the process for ensuring that IT ...

For every successful IT Infrastructure Library (ITIL) implementation, there’s (at least) one that doesn’t go so well. Resistance to the structure imposed by ITIL, from business users and/or IT staff, ...

ITIL (Information Technology Infrastructure Library) is a widely-accepted IT service management approach in both public and private sectors across the globe.

In the face of such confusion, thought-leadership comes in the form of the IT Infrastructure Library (ITIL), a set of technology management guidelines initiated by the UK’s Office of Government ...

Slow implementation of ITIL (Information Technology Infrastructure Library) is one reason for inaccurate data. Data center managers admitted to using between three to five different systems to ...

The Information Technology Infrastructure Library (ITIL) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form ...