By using this type of technology, logistics businesses can gain a competitive advantage by reducing their operating costs and improving their customer service.

Innovation strategy plays a crucial role in logistics by driving efficiency, cost reduction and improved customer service.

The Importance of Customer Feedback. Companies use marketing research surveys to garner many types of information from consumers and business customers. Businesses gather some of this information ...

The Importance of Technology in Driving Change Management. With the rapid growth in global trade, companies must now implement changes quickly. Technology provides a means to accomplish this.

The service-profit chain can be used to show each employee their part. It's important that everyone understands how their roles fit into the overall strategy of the business.