I described how we rely on our Information Technology Infrastructure Library (ITIL)-based Service Management Center (SMC) to coordinate daily operational issues across our organization.

With the growing interest in adopting best practices across IT departments, particularly according to standards such as the Information Technology Infrastructure Library (ITIL), many organizations ...

The Information Technology Infrastructure Library (ITIL) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form ...

The Information Technology Infrastructure Library (ITIL), a set of best practices for IT service management, has begun to take root in the United States.

Originally developed in the U.K. in the mid-1980s, the Information Technology Infrastructure Library, or ITIL, is a set of best practice concepts and techniques for addressing the effective ...

ITIL (Information Technology Infrastructure Library) is a process-based best-practice framework for supporting and delivering IT services.

At Dallas ISD, we use ITIL [Information Technology Infrastructure Library]. We have mature governance here, and that applies to our cloud applications. So, make sure you're using some sort of ...

However, the right IT systems can make or break an operation and so ITIL (Information Technology Infrastructure Library), in particular, is an acronym that you definitely need to learn.