I described how we rely on our Information Technology Infrastructure Library (ITIL)-based Service Management Center (SMC) to coordinate daily operational issues across our organization.

The Information Technology Infrastructure Library (ITIL) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form ...

Mature IT organizations have already embraced widespread adoption of the Information Technology Infrastructure Library (ITIL) 4, which is a set of best practices designed to provide more effective ...

However, the right IT systems can make or break an operation and so ITIL (Information Technology Infrastructure Library), in particular, is an acronym that you definitely need to learn.

The Information Technology Infrastructure Library (ITIL), a set of best practices for IT service management, has begun to take root in the United States.

Originally developed in the U.K. in the mid 1980s, the Information Technology Infrastructure Library is a set of best practice concepts and techniques for addressing the effective management of IT ...

These include simultaneously standardizing processes; automating processes; and improving processes through the use of IT service management and Information Technology Infrastructure Library methods, ...

Originally developed in the U.K. in the mid-1980s, the Information Technology Infrastructure Library, or ITIL, is a set of best practice concepts and techniques for addressing the effective ...

At Dallas ISD, we use ITIL [Information Technology Infrastructure Library]. We have mature governance here, and that applies to our cloud applications. So, make sure you're using some sort of ...

This study seeks to assess the business value of e-commerce capability and information technology (IT) infrastructure in the context of electronic business at the firm level. Grounded in the IT ...