Learn everything you need to know about key performance indicators.

Service Level Agreement Policy Template (Word/PDF) defines a three tier environment and specific SLAs metrics that are both internally and externally focused. The sample contains over 70 metrics ...

Key performance indicators (KPIs) are defined metrics that allow a company’s management to compare performance against a set of targets, objectives, or industry peers.

Finally, key performance objectives should be clearly worded using action words. For example, the employee will achieve customer satisfaction with a complaint rate of less than five percent.