TRACY, Calif. (KGO) -- Facebook and Instagram users have long complained there is no way to get help when hackers take over their accounts. There is no phone number to call, and online help pages lead ...

A fashion influencer’s struggles to unblock her Instagram account highlight a long-standing problem with Meta’s lackluster customer service. Users and regulators say the company must step up. Her ...

Getting your account hacked or stolen is one of the worst nightmares of any social media user. All social platforms have preset instructions in place for serving hacking victims. Meanwhile, Facebook ...

When Meta launched its paid verification service, Meta Verified, in 2023, the tech giant promised users and businesses alike that part of the offering would include direct access to customer support.

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Forty-one state attorneys general penned a letter to Meta’s top attorney on Wednesday saying complaints are skyrocketing across the United States about Facebook and Instagram user accounts being ...

Naming a new product “Business AI” feels a bit on the nose for Meta’s current artificial intelligence efforts. But in this case, it’s certainly applicable. Tuesday saw the early rollout of this new AI ...