Microsoft today debuted new Dynamics ... assistance,” Taylor said. Dynamics 365 Virtual Agent For Customer Service New Dynamics 365 Virtual Agent for Customer Service features will help ...

Microsoft Corp. announced ... going out to customers on time. The Customer Intent and Customer Knowledge Management agents, available for Dynamics 365 Service and Contact Center, will work with ...

There are a variety of customer relationship management (CRM) platforms that organisations can use to vie for customers’ ...

Microsoft Dynamics 365 and the Power Platform has enabled organizations to streamline their operations, reduce costs, and ...

The Calabrio WFM delivers powerful self-service ... Microsoft are empowering contact centers to deliver exceptional customer experiences. With Calabrio WFM seamlessly working with Dynamics 365 ...

Microsoft announced this week new AI autonomous agents and agentic capabilities in Dynamics 365 that accelerate sales and business results, provide competitive advantage and productivity gains and ...

In a remarkable display of growth and resilience, Microsoft has reported a significant surge in its latest quarterly earnings. The ...

The company is also launching 10 new autonomous agents in Dynamics 365, its suite of enterprise resource planning and ...

Microsoft Inspire 2023 included news on Azure, AI ... Among the tools is the Dynamics 365 Implementation Portal, FastTrack product and service architects from Microsoft and new project quality ...

Microsoft launches autonomous AI agents for Dynamics 365, challenging Salesforce's Agentforce in the race to dominate ...

By using Microsoft Azure IoT to electronically collect data and using Azure solutions with Dynamics 365 Field Service to store and analyze it, XTO Energy reduces downtime, increases revenue, and ...

Calabrio, the workforce performance company, today announced that Calabrio Workforce Management (WFM) now interoperates with Microsoft Dynamics 365 Contact Center. This marks the next step in the ...