Microsoft is expanding the capabilities of Teams Phone with a new extensibility preview that allows organizations to build and integrate custom call workflows using Azure Communication Services (ACS).

Starting April 1, Microsoft will raise by 5 percent the annual commitment, monthly billing option for all new and renewing subscriptions across Buy Online, CSP and MCA-E. Microsoft plans to introduce ...

Anywhere365, a provider of cloud-based contact center and dialogue management solutions, has today announced that through its long-term relationship with Microsoft, it will be introducing Microsoft’s ...

As Microsoft has continued to expand Teams Phone features, companies are often using it to manage inbound calls, in effect utilizing Teams Phone as a lightweight call center. At the same time, many ...

Use Teams more efficiently with these hacks.

Virgin Media O2 Business has announced it will offer Microsoft Teams Phone Mobile as part of its business collaboration portfolio, in a move to enable business customers to easily switch between ...

Microsoft is introducing a new Brand Impersonation Protection feature for Teams calls, set to begin rolling out in mid-May and complete by month’s end. The tool will flag suspected impersonators on ...

Microsoft only introduced a few features to Teams in the last month of 2025, but some of them may be huge for lots of customers. 2025 is almost at a close in many regions around the world, and as we ...