T-Mobile has partnered with OpenAI to develop IntentCX, an AI platform for automating and enhancing customer service. IntentCX will leverage AI to provide personalized, proactive, and real-time ...

Every time I've visited a T-Mobile store, I've encountered customer service markedly superior to that of, say, AT&T. Not so many months ago, I visited both an AT&T and T-Mobile store and discovered ...

T-Mobile will use technology from OpenAI to create an AI-powered customer support platform. The multi-year agreement is meant to “revolutionize” the customer experience for T-Mobile, the carrier ...

T-Mobile’s merger with Sprint was supposed to create a supercharged wireless competitor pushing innovations, lowering prices and staying true to its core principle — standing up for customers. Lately ...

Aurora Mobile Limited (NASDAQ: JG) ('Aurora Mobile” or the 'Company”), a leading provider of customer engagement and ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...