As AI breaks through work that was once too complex to automate, should CIOs move beyond being technology leaders and become the orchestrators of AI-native enterprises?

When undergoing an IT operating model transformation, focus on three key areas to ensure success — process, governance and culture.

Too often, operating models are misunderstood as little more than an organizational chart. In reality, they are the invisible ...

A new Forrester study finds firms that achieved higher performance levels transform their IT operating models and address challenges incrementally.