During my time as a PIP assessor, I often met people who told me they had no difficulty with a task, only for it to become clear, with careful questioning, that they were relying on extreme coping ...

When this store manager at L'Oreal was asked to meet with her manager and HR, alarm bells went off. She was put on a performance improvement plan she thought was unfair by a manager she found toxic.

How can I determine if a problem rises to the level of requiring a performance improvement plan (PIP)? A PIP is a concentrated effort on a particular problem in one area that requires systematically ...