Modern businesses need automation to enhance productivity and streamline corporate processes. Call centers choose between two options: a progressive vs. predictive dialer. Which is better? Editorial ...

The predictive dialer software market is expanding as contact centers adopt automated dialing to improve real-time customer engagement, eliminate manual calling, and boost agent productivity through ...

The main tradeoff between a predictive dialer vs progressive dialer is speed vs control. Learn about both and and how they compare. Before choosing between a predictive dialer and a progressive one ...

The technology used to reach out to customers is undergoing a digital channel transformation, similar to the ongoing evolution from voice-only to digital-first inbound contact center interactions.

If you've been avoiding buying a predictive dialer because agents at your call center make too few calls to justify the cost of purchasing one, your wait is over. By adding a predictive dialer module ...

Outbound call centers typically run multiple campaigns for a variety of clients. The services vary. They may be doing cold calling to generate more leads. They can be following up and providing news ...