When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Using STAR helps you tell a clear, concise, and impactful story about your skills and experiences. It’s a great tool to ...

Forbes contributors publish independent expert analyses and insights. Dr. Tracy Brower writes about joy, community and the future of work. There is significant competition for jobs today and you want ...

Preparing for a job interview is not just about choosing the right outfit or updating your résumé. It is about presenting the best version of yourself that reflects confidence, competence, and ...

Nobody enjoys interviews. That’s the long and the short of it. Whether you’re a new graduate who doesn’t know what to expect, a career changer looking for something new, or have been out of work for a ...