A Paynter chart helps give a more complete picture as to the health of a process and can help guide management into supporting the right process improvement initiatives.

Process improvement can be a frightening concept. For many people, it signals the start of a downsizing cycle or at least a period of uncomfortable change. The truth is, process improvement has ...

A broken business process can cost your business time and money. But pinpointing exactly where a process breaks down — and where it can be improved — isn't an exact science.

Often customer satisfaction is an outcome of process improvement. The overall experience of working on a team typically inspires employees to seek out another process improvement experience.

Effective process improvement plans involve a team effort. Even those not involved on the process improvement team need to be informed of the plan and the intended results.

Process documentation a growth engine, but it starts with elevating someone who can scale it. Here is how to ensure up-to-date documentation.

How has the idea of process improvement taken hold within the legal industry in the wake of the pandemic? Fred Esposito of Rivkin Radler discusses this.

Six Sigma, a process-improvement program, may be another management fad, but some of its methods are gaining traction in government.