Quick customer service training quiz question: When is it OK to yell at a customer? How about never—does never sound about right to you? What if the customer is a baby? A toddler? No, I don't think ...

Where do you fall on the customer service rage curve? Compare your answers with research from Customer Care Measurement and Consulting.

PHOTOS: Uhuru visits Raila's grave The day Raila Odinga fell sick a month to elections Like Mandela, Raila Odinga was buried by his enemies Ruto honours Raila with Kenya's highest award for his ...

When shopping search engine Lyst began recruiting experts for its Sneaker Intelligence Unit, it created a 16-question game instead of a traditional job listing. In one week, the page saw 24,000 ...

The Sh8.1 trillion (USD 62.1 billion) rare earth deposits at Mrima Hills, Kwale County, have once again attracted the interest of another investor seeking a slice of the project. Inflation rate drops ...