Salesforce Inc. is cranking out yet more artificial intelligence agents, this time for its flagship customer relationship management platform. The new agents include the Einstein Sales Development Rep ...

In its latest generative artificial intelligence push, Salesforce Inc. said today it’s introducing new features for banks that will help them deal with transaction disputes much more rapidly. The new ...

Forbes contributors publish independent expert analyses and insights. Journalist, analyst, author, podcaster. Salesforce on Tuesday launched AgentExchange, a marketplace where developers can create ...

Salesforce's new chief product officer David Schmaier is focused on product integration. His team recently updated the firm's customer data platform which he calls the "Holy Grail" of CRM. Schmaier ...

Salesforce is the world’s most popular CRM with good reason. Our testing found it to be one of the best CRMs on the market, with robust analytics, helpful customer support tools, and a bevy of ...