The importance of refining healthcare processes has never been more pronounced. In the Physician MBA Program at the Kelley School of Business Indianapolis, I learned process improvement—among other ...

Quality Improvement (QI) projects require a series of distinct steps and timely data collection that will allow clinics to see if changes are yielding results, a consultant told attendees at a ...

Performance improvement processes are an integral part of an ambulatory surgery center’s long-term financial, operational and clinical success. ASCs must maintain a sound and robust performance ...

According to Jeffery Liker’s book, The Toyota Way, it’s estimated that most business processes are 90% waste and 10% value-added work. Value-added activities in a process are considered those that ...

“We want to start a new improvement initiative. What do you recommend we do first?” asks an executive. I often get asked this question the first time I visit an organization that has expressed an ...

In the ever-evolving landscape of modern business, the pressure to innovate is relentless. Organizations are constantly pushed to develop state-of-the-art products, services, and business models that ...

Workplace ergonomics, or improving the fit of the workplace to the worker, is about change—and experience proves that the fastest way to make impactful, sustainable changes is by establishing a ...

There's a lot of pressure in marketing organizations around the topic of digital transformation. Organizations must evolve to take advantage of emerging marketing technologies (martech) in order to ...

The following excerpt is from Karen Tiber Leland’s new book The Brand Mapping Strategy. Buy it now from Amazon | Barnes & Noble | iTunes The Continuous Brand Improvement (CBI) Process is a simple ...