For in-store tech support, the Apple Store’s Genius Bar was also tops but was matched by independent local computer retailers. Both got an 81 in our reader survey.

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You don't need to have a friend in the tech business to get your computer or device working properly. One of these companies that specialize in remote PC support can help.

Microsoft upped its tech support offerings Wednesday with the debut of Answer Desk, a dedicated Website for live technical support for Windows OS and Microsoft Office software, PC tune-ups, virus ...

Staples on Tuesday launched a three-tiered set of computer tech support plans. The retailer said that its Total Support Plans are designed to support customers dealing with unexpected tech ...