Every professional knows that technology can malfunction at any time and in unexpected ways. When things go wrong, end users — whether employees or customers — need a way to report the issue to a ...

This is the third in a series of articles on system administrator fundamentals where I focus on some lessons I've learned through the years that might be obvious to longtime sysadmins, but news to ...

In the evolving landscape of digital ticketing, a new challenge has emerged that threatens to disrupt the industry's control over ticket resales. By leveraging the findings of a security researcher ...

Business Information Services has transitioned to University Technology Solutions (UTS) and the SPOC Ticketing System is migrating to a new Management Ticket System (Service Now) and you will be able ...

Missouri State is launching a new mobile ticketing system this summer, making it easier to buy, manage and use tickets for ...