Although companies originally invested in call center technology to provide multi-channel communications to improve the customer experience, it has actually dramatically deteriorated the customer ...

The most effective enterprise technology platforms streamline operations, drive innovation, and enable scalability while managing costs and risk. They help improve the overall productivity of ...

For technologists and founders, this is the time to focus on innovation and take the right strategic approach to build technology that offers not only a solution to a problem but also actual ...

Accelerate engineer productivity and experience with modern platform, tooling, infrastructure, and applications. In association withJPMorgan Chase & Co. Software engineers and their ability to ...

Vendors are pushing platforms, but features, functionality, and definitions vary. Here’s a list of “must have” cybersecurity platform attributes.

A strategic platform has to be broad enough to support a range of business functions while being open, extensible and modular at the same time, according to Forrester ...